Customer Service Representative

Role Overview

• Answer inbound calls from health care providers with inquiries regarding medical claims, benefits, appeals, prior authorizations, and medical codes.
• Take inbound calls while toggling through several applications on multiple screens.
• Attend 100% of trainings, and the first 90 days of employment.
• Resolve customer complaints through independent problem-solving skills and one-call resolution.
• Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.

Requirements

• High School diploma or equivalent
• 1 year of customer service experience is required
• Intermediate proficiency in Microsoft Outlook
• Knowledge of Medical Terminology a PLUS
• Excellent written and oral communication skills
• A dedicated workspace with no distractions is required

Benefits

• Well-being programs
• Career development opportunities
• Flexible working arrangements
• Employee assistance programs
• Remote work policy