Key skills
JavaScriptTypeScriptJavaC++CAIMLGenerative AIReactGraphQLgRPCAWSAmazon Web ServicesAccount Management
About this role
Netflix is a company dedicated to entertaining the world through innovative storytelling and technology. They are seeking a seasoned engineer for the Customer Service Platform team to build, test, and deploy features that enhance customer service experiences, particularly focusing on a modern hybrid architecture and Generative AI initiatives.
Responsibilities:
- Ideating, building, testing, and deploying robust features that meet both technical and business objectives
- Collaborating with Netflix engineering sister teams, product stakeholders and external vendors to deliver comprehensive end-to-end solutions
Requirements:
- Experience with TypeScript or JavaScript
- Experience with modern UI framework such as React
- Solid experience in object oriented programming in Java, C++ etc incl. Javascript class
- Solid experience with API technologies such as GraphQL, gRPC, and REST
- Solid knowledge of data structures, DB schema design and modern design patterns
- Extensive experience integrating internal and/or third-party services
- Experience with cloud computing platforms like Amazon Web Services
- Experience in customer support / account management domain
- Experience with Generative AI / ML at application level
- Experience working with SLOs, SREs, and contemporary observability platforms
- Experience developing build tooling or delivery automation
- Experience with distributed systems / cloud deployment / AWS multi region
- An advocate for reliability and operational excellence
- A good grasp of UX fundamentals