Key skills
Product managementWorkflow-heavy product experienceOperational product experienceSaaS platformsLogisticsMarketplace platformsCustomer-facing instinctsbalance long-term vision with pragmatic executionClear written and verbal communicationSaaSProduct ManagementCommunicationCollaborationSales
About this role
Gemnote is seeking a Product Manager who is passionate about understanding customer experiences and operational impact. This role involves direct collaboration with customers, sales, operations, and engineering to shape products from discovery to launch, ensuring a thoughtful and scalable experience.
Responsibilities:
- Talk to customers every week (discovery calls, feedback sessions, pilots)
- Own product discovery: identify problems worth solving, not just features to ship
- Translate customer needs into clear product direction and specs
- Partner closely with engineering to ship high-quality solutions
- Work cross-functionally with ops, sales, and support to validate priorities
- Define success metrics and iterate based on real usage and outcomes
- Help evolve internal processes as the product and company scale
Requirements:
- 5+ years of product management experience (B2B preferred)
- Strong customer-facing instincts — you enjoy talking to users directly
- Experience building or owning workflow-heavy or operational products
- Comfort making tradeoffs with incomplete information
- Clear written and verbal communication
- Ability to balance long-term vision with pragmatic execution
- Experience working in or with the swag, promotional products, or branded merchandise industry
- Experience in logistics, operations, SaaS platforms, or marketplaces
- Background in consulting, ops, or engineering before product
- Experience at an early-stage or scaling startup
- You've worked closely with enterprise or mid-market customers
- Experience supporting or owning customer-facing launch initiatives, campaigns, or product rollouts