Senior Business Insights Analyst

Philo is a streaming service for TV and movie lovers, aiming to build a modern TV company with a focus on value and simplicity. The Senior Business Insights Analyst will help make better decisions through analysis and metrics, serving as a strategic partner across various business units with a focus on billing and subscription analytics.

Responsibilities:

• Own and evolve the core business scorecards, dashboards, and ad-hoc analyses leaders use to monitor subscriber growth, revenue, billing health, retention, engagement, content performance, and monetization trends
• Translate ambiguous questions from stakeholders into structured analytical plans, clear findings, and actionable recommendations that inform real decisions
• Build deep expertise in Philo's billing and subscription ecosystem, including trials, conversion, renewals, churn, reactivation, plan migration, add-on attach, refunds, credits, failed payments, involuntary churn, and direct vs. partner billing flows
• Identify the operational and product levers that improve subscriber health, reduce friction, and strengthen revenue retention across the lifecycle
• Partner with Growth and Lifecycle Marketing on acquisition quality, funnel performance, cohort health, promotional effectiveness, winback programs, and LTV/CAC context
• Partner with Product, Design, and Data Science on customer journey analysis, feature adoption, experimentation readouts, and insight generation across the viewing and account experience
• Partner with Content, Programming, and Marketing to understand which channels, titles, and viewing patterns drive acquisition, engagement, retention, upsell, and free-to-paid conversion opportunities
• Support customer-facing and operational teams with insights into support contact drivers, account issues, billing friction, and subscriber pain points where analytical clarity can improve the customer experience
• Build executive-ready materials that connect numbers to narrative, synthesize tradeoffs, and help technical and non-technical stakeholders make decisions with confidence
• Improve the quality and trustworthiness of business data by partnering with analytics engineering and data engineering on instrumentation, metric governance, source-of-truth logic, and data quality issues
• Help raise the analytical bar across the organization through clear documentation, thoughtful prioritization, and a pragmatic balance of speed and rigor

Requirements:

• 4+ years of experience in business insights, analytics, strategy analytics, finance analytics, business intelligence, or a closely related function
• Advanced SQL skills and experience working with large-scale behavioral, subscription, billing, financial, or operational data sets
• Strong experience building data visualizations, dashboards, and self-serve reporting environments in BI tools such as Mode, Omni, Tableau, Looker, etc
• A proven track record of translating vague business questions into clear analyses, sharp recommendations, and polished decision-ready narratives and presentations
• Excellent spreadsheet skills in Excel or Google Sheets
• Strong analytical fundamentals across cohort analysis, funnel analysis, segmentation, retention and churn analysis, trend analysis, KPI design, forecasting support, anomaly detection, and practical experimentation or quasi-experimental measurement
• Excellent written and verbal communication skills, including experience presenting to senior stakeholders with different levels of technical fluency
• Strong stakeholder partnership skills and the ability to influence across Product, Finance, Marketing, Content, Operations, and technical teams
• A strong sense of ownership and prioritization: you can manage competing requests, separate urgent from important, and independently drive work forward
• Experience in subscription, streaming, media, entertainment, ad-supported products, or another event-rich consumer business
• Experience using Python or R for deeper ad-hoc analysis, automation, or statistical workflows; our team primarily uses Python, so candidates should be comfortable working in Python or willing to ramp up
• Deep familiarity with subscription business metrics such as trials, conversion, churn, retention, winback, LTV, plan mix, and add-on attach
• Experience with billing, payments, dunning or retry flows, refunds and credits, and direct or partner-billing analytics
• Experience with content, engagement, lifecycle marketing, or free-to-paid funnel analytics in a consumer product environment
• Familiarity with modern data platforms and event-tracking environments such as Snowflake, dbt, Segment, Avo, GrowthBook, or similar tools