Sr. Director Executive Communications

ServiceNow is a leading company in AI-driven enterprise solutions, and they are seeking a Senior Director of Executive Communications. This role involves serving as a strategic advisor to top executives, crafting compelling narratives around the company's AI platform strategy, and managing integrated communications efforts across various channels.

Responsibilities:

• Serve as the primary strategic communications advisor and thought partner to the President, CPO, and COO — shaping his external voice, narrative frameworks, and integrated communications strategy
• Develop and continuously evolve differentiated, technically grounded narratives around ServiceNow's AI platform strategy, agentic AI capabilities, product innovation, and operational momentum
• Build and manage integrated executive visibility programs spanning keynotes, analyst forums, media engagements, customer events, social media, and thought leadership publishing
• Translate complex technical and product concepts, including AI architecture, platform integrations, and enterprise-scale automation into compelling stories for both technical and non-technical audiences without sacrificing accuracy or depth
• Prepare executives for high-stakes engagements with rigorous rehearsal, messaging frameworks, scripts, storyboards, and briefing materials
• Advise on event strategy and forum selection, ensuring each executive is engaging in the right venues, at the right moments, with the right message
• Develop and manage a robust annual communications calendar aligned to product launch cycles, earnings, industry events, and strategic milestones
• Commission and personally craft high-quality thought leadership content including keynote presentations, op-eds, LinkedIn articles, bylines, and executive videos
• Design and produce creative storytelling concepts that bring ServiceNow's AI platform to life — from customer impact stories to market-shaping narratives
• Project manage the full content and production workflow — including video production, social amplification plans, and agency deliverables — with your team
• Serve as a senior resource across the Global Communications team to ensure message alignment and consistency across all audiences, including customers, partners, investors, and employees
• Partner with product marketing, investor relations, analyst relations, and brand on integrated campaigns and major announcements
• Manage communications agencies and contractors across a variety of projects and initiatives, ensuring quality and consistency
• Set a high bar for strategic thinking, writing quality, and execution discipline on the team
• Help create a culture of accountability, creativity, and continuous learning within your team