Account Manager

Fanatics is building a leading global digital sports platform, and they are seeking a dynamic and detail-oriented Account Manager to manage and nurture relationships with sellers. This role involves overseeing day-to-day operations, helping sellers onboard, scale, and thrive on the platform, while also maintaining accurate seller data in the CRM system.

Responsibilities:

• Manage day-to-day relationships with sellers, acting as their primary point of contact
• Educate sellers on best practices, tools, and strategies to help them grow on our platform
• Work cross-functionally with product, engineering, marketing, and trust & safety teams to support seller growth
• Monitor and manage key performance indicators (KPIs)
• Organize and maintain the seller CRM system, inputting relevant data points to create comprehensive seller profiles
• Conduct data research on existing and potential sellers, including social, sales, and audience metrics
• Become a subject matter expert on Fanatics Live, fully understanding all product features and user flows for sellers and fans
• Facilitate a smooth onboarding experience for new sellers, ensuring a comfortable transition onto the platform
• Act as the primary communication bridge between sellers and internal teams to ensure alignment on goals and growth strategies
• Provide first-line support for seller inquiries, triaging and routing requests as needed
• Conduct account auditing and analysis to identify opportunities for improvement
• Support the Seller Success team in achieving departmental goals and initiatives