Software Engineering Manager -UCaaS (Remote)
United States of America
Full Time
6 days ago
No H1B
Key skills
PHPLuaAWSDockerAnsiblePostgreSQLMySQLPrometheusGrafanaDatadogGitVersion ControlLeadershipProduct ManagementCommunication
About this role
NetFortris, A Sangoma Company is seeking an Engineering Manager who will drive outcomes in their UCaaS voice platform. The role involves leading senior software and infrastructure engineers, partnering with product management, and ensuring operational excellence while maintaining a high-performing remote team.
Responsibilities:
- Lead senior software and infrastructure engineers responsible for the performance, reliability, and evolution of our UCaaS voice platform
- Partner with Product Management to define goals, set priorities, and translate strategy into execution
- Drive planning and delivery of new features and services while maintaining operational excellence
- Coach and develop engineers through regular 1:1s, performance feedback, and structured growth plans
- Lead sprint ceremonies, status reviews, and execution rhythms that create clarity and accountability
- Champion best practices in infrastructure as code, reproducibility, automation, and observability
- Stay hands-on by guiding architecture decisions and contributing to complex troubleshooting when needed
- Strengthen monitoring, alerting, and system visibility across our VoIP environment
- Ensure voice infrastructure is highly available, scalable, and resilient
- Support escalated technical issues and participate in an on-call rotation (approximately one week per month)
- Lead a high-performing remote team with trust, ownership, and clear communication
Requirements:
- 5 years of software, infrastructure, SRE or platform engineering experience
- Leadership and initiative
- Ability to lead a remote-work team
- Organized and detail oriented
- Experience working in a Linux or UNIX-like environment
- Experience with Infrastructure as Code tooling, such as Ansible or Docker
- Relational Databases such as MySQL or PostgreSQL
- Experience with version control using Git
- Experience using or building observability stacks, such as Grafana, Loki, Prometheus, Datadog or Nagios
- English fluency and strong writing skills
- Experience with cloud infrastructure such as AWS or OpenStack
- Proficient with VoIP (SIP, RTP and other real-time communication protocols)
- Proficient with telephony platforms; any of FreeSWITCH, OpenSIPS, Kamailio or Asterisk
- Experience with programming languages such as PHP or Lua