Lead Product Designer (Contract to Hire)

Lob is a company transforming the way businesses use direct mail through technology. They are seeking a visionary Lead Product Designer to scale their product, focusing on designing systems and UX philosophies that elevate their design organization.

Responsibilities:

• Leveraging best in class design practices and a deep understanding of JTBD, deliver recommendations that reduce friction across key customer workflows
• Be the customer advocate. Drive roadmap prioritization conversations that stem from both qualitative and quantitative insights into how customers interact with our product
• Refine Design Team processes with AI at the core - from initial discovery and wireframing to developer handoff - to improve output quality and lead time
• Partner closely with Engineering to account for different use cases and edge cases. Raise healthy tension between UX, product scope, and technical feasibility
• Provide high-quality, actionable feedback to junior and mid-level designers through structured critique sessions to support design quality and consistency
• Explore AI-first interfaces, including non-linear workflows and proactive system interactions
• Conduct design reviews and QA audits to ensure shipped features meet usability and aesthetic standards
• Ensure design system components are accessible, tokenized, and modular

Requirements:

• 7+ years of product design experience, with at least 2 years in a leadership capacity
• A proven track record of building and scaling design systems
• A portfolio demonstrating sophisticated UI/UX work, but more importantly, the documentation and logic behind the systems you've built
• Experience directly coaching other designers and helping them level up their visual and strategic skills