Engagement Manager (Germany), Public Sector

Scale AI is at the forefront of the AI revolution, helping the U.S. government and allied partners unlock the potential of AI across national security missions. We’re hiring an engagement manager to lead and coordinate delivery of agentic workflows, supporting a large account plan and managing day-to-day execution for customers to ensure an incredible customer experience.

Responsibilities:

• Manage customer relationships from the executive to the end user
• Be forward deployed in Germany with customers to scope agentic workflow use cases that Scale’s engineering team will build and refine
• Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
• Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
• Oversee onboarding and successful implementation of customer accounts