Customer Service Advisor - Nights Team

Capital on Tap is a financial platform focused on serving small businesses. They are seeking a Customer Service Advisor for their Nights Team to support customers through various channels, ensuring a simple and stress-free experience.

Responsibilities:

• Support customers across phone, email, and live chat
• Take full ownership of queries from first contact through to resolution
• Handle complex and sensitive account queries with confidence and care
• Apply financial services policies and processes accurately while managing high volumes with professionalism
• Identify customers who may need extra support and ensure they receive it
• Work closely with your remote team to share feedback, suggest improvements, and continuously enhance the customer experience

Requirements:

• 2+ years' customer service experience in a financial services or contact centre environment
• Confident handling multi-channel customer contacts (phone, email, live chat)
• Strong communication skills, sound judgement, and high attention to detail
• Comfortable working within regulated environments and quality standards
• Calm, solutions-focused, and professional when managing sensitive or difficult cases
• Self-motivated and able to work independently in a remote setting
• A quiet, secure home working space with reliable high-speed internet
• Comfortable working structured shifts from home while staying organised, focused, and engaged
• Strong self-management skills and confidence using multiple systems at once