Technical Writer / Business Analyst

VetsEZ is currently looking for a Technical Writer / Business Analyst for a 100% remote position supporting a large federal healthcare technology program. This role involves developing technical and business documentation, facilitating requirements gathering, and translating stakeholder needs into actionable delivery artifacts in a collaborative remote environment.

Responsibilities:

• Gather, analyze, and document business, technical, and operational requirements from stakeholders and delivery teams
• Produce clear and accurate documentation including user stories, process flows, SOPs, interface descriptions, release documentation, and training materials
• Facilitate workshops, stakeholder meetings, interviews, and review sessions to capture and clarify business requirements
• Support backlog creation and refinement by translating stakeholder input into features, user stories, and acceptance criteria
• Create and maintain documentation for workflows, system behavior, data exchange processes, and operational procedures
• Support traceability, version control, and change tracking of documentation and requirements artifacts
• Collaborate with engineering, QA, product, and government teams to ensure alignment on project scope and deliverables
• Assist with stakeholder communications, reporting materials, and process improvement initiatives
• Review documentation for consistency, usability, quality, and compliance with project standards
• Assist with ad hoc tasks and emerging challenges as required to support the team's goals and organizational priorities

Requirements:

• Bachelor's degree in Business, Communications, Information Systems, Technical Writing, or a related field, or equivalent professional experience
• Minimum of 5 years of experience in technical writing, business analysis, requirements gathering, or related roles supporting technology projects
• Strong experience creating documentation for software delivery, APIs, integrations, operational procedures, and technical workflows
• Experience facilitating requirements gathering sessions and translating discussions into structured documentation and delivery artifacts
• Familiarity with Agile methodologies, backlog management, and collaboration tools such as Jira and Confluence
• Strong written communication skills with the ability to tailor content for technical, business, and executive audiences
• Ability to manage multiple documentation streams and stakeholder priorities simultaneously
• Strong organizational skills with exceptional attention to detail and accuracy
• Strong collaboration and communication skills in cross-functional environments
• Ability to work independently in a remote team setting
• Strong analytical and problem-solving abilities
• Adaptability and ability to manage changing priorities in a fast-paced environment
• Experience supporting Department of Veterans Affairs (VA) or other federal government programs is preferred
• Familiarity with healthcare interoperability, API documentation, or integration workflows is a plus
• Experience creating process diagrams, workflow maps, or requirements traceability matrices is preferred
• Knowledge of SAFe, DevSecOps, or release management practices is a plus
• Ability to obtain and maintain a Government clearance