Remote - Customer Service Representative (Automotive)

VXI Global Solutions is a company dedicated to customer satisfaction and engagement. They are seeking a highly motivated Customer Relations Representative to handle inquiries and resolve complaints for vehicle owners, enhancing customer satisfaction and retention.

Responsibilities:

• Engage with customers by answering incoming phone calls to address inquiries and resolve complaints in a timely and professional manner
• Analyze customer concerns and inquiries, providing appropriate solutions. Take ownership of issues and follow through to resolution, ensuring a positive customer experience
• Manage multiple software applications simultaneously while actively listening and responding to customers' needs
• Utilize online resources to research customer issues and provide support, especially with in-vehicle technology (e.g., Apple CarPlay®, Android Auto, Bluetooth, navigation systems)
• Identify opportunities to improve the guest experience by researching unique customer requests and offering solutions
• Provide troubleshooting assistance for in-vehicle technology, including phone pairing, multimedia products, and navigation features
• Use strong emotional intelligence to manage and diffuse challenging situations, ensuring a positive and low-effort experience for customers
• Maintain excellent attendance and punctuality to ensure seamless service delivery

Requirements:

• High School Diploma or equivalent
• Previous customer service experience in a fast-paced, phone-based or customer-facing environment
• Excellent verbal and written communication
• Strong attention to detail and organizational skills
• Proficient knowledge of in-vehicle technology (e.g., Apple CarPlay®, Android Auto, Bluetooth, navigation)
• 6+ months in a contact center or customer service role with high call volume
• Proven ability to handle 100+ calls/day while staying composed
• Ability to work varied shifts within Contact Center hours (Monday to Friday, and Saturdays) based on business needs
• Must attend and complete 100% of the training within the first 90 days
• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise (e.g., children, pets, and others)
• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream
• Tech-Savvy: Comfort with technology and ability to learn new systems quickly
• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment
• Strong verbal and written communication skills, especially in a virtual setting
• Ability to adapt to changing technologies and procedures while working remotely
• Automotive experience (e.g., dealership, technician, or automotive industry roles) is a plus