Customer Facing, Project Manager – North Carolina

Agilent Technologies is seeking a Customer-Facing Laboratory Projects Project Manager for the North Carolina market. This role involves leading and supporting the delivery of complex laboratory projects, ensuring successful outcomes for customer projects, and effectively coordinating with internal teams and external partners.

Responsibilities:

• Support the sales process by contributing to solution design and development for customer projects
• Manage and help execute large, multi-functional, and multi-vendor service projects, including:
• Laboratory relocations
• Asset management programs
• Facility inventories
• Other CrossLab service solutions
• Assist in developing and maintaining project plans, including scope, schedule, budget, and resource requirements
• Coordinate with customers to define project requirements and implement tailored solutions
• Support pricing and proposal development for customized project work
• Ensure projects are delivered on time, within budget, and aligned with customer expectations
• Build and maintain strong relationships with customers, internal teams, and third-party vendors
• Lead meetings, track progress, and maintain clear and accurate project documentation
• Actively participate in on-site project delivery activities

Requirements:

• Bachelor's degree in a scientific or related field, or equivalent combination of education and experience
• 8+ years of relevant professional experience, including at least: 5+ years of customer-facing field project management
• Experience applying project management methodologies (formal training or equivalent experience)
• Strong written and verbal communication skills
• Experience working directly with external customers
• Experience using data tools or reporting systems to analyze and present information
• Ability and willingness to travel up to 50% or more, depending on project needs
• PMP certification
• Experience in laboratory environments, instrument service, or equipment maintenance
• Familiarity with GMP and/or GLP environments
• Pharmaceutical or life sciences industry experience
• Experience managing project budgets, including quotes, purchase orders, and invoice reconciliation
• Experience working with third-party service providers
• Lean Six Sigma certification or training
• Proficiency with: Microsoft Office (Excel, Word, SharePoint)
• Project and data tools (MS Project, Smartsheet, Visio, SAP, Maximo, or similar systems)