Urology Billing Customer Service Representative (Remote)

Aeroflow Health is a leader in the home health products and equipment industry, focusing on delivering exceptional customer service. The Urology Billing Customer Service Representative will handle high-volume calls, assist patients and providers with billing inquiries, and ensure compliance with healthcare regulations while maintaining productivity in a fast-paced environment.

Responsibilities:

• Handle high-volume inbound and outbound phone calls (6–8 hours daily) to assist patients, insurance providers, and healthcare offices with billing inquiries and account resolution
• Provide exceptional customer service by explaining medical billing statements, insurance claims, payment options, and account balances in a clear and professional manner
• Research and resolve billing discrepancies, denied claims, and payment issues while maintaining accuracy and compliance with healthcare regulations and company policies
• Document all customer interactions, account updates, and payment arrangements accurately within billing and CRM systems
• Collaborate with insurance companies, healthcare providers, and internal departments to ensure timely claim processing and issue resolution
• Maintain productivity and quality standards in a fast-paced call center or billing environment while demonstrating empathy and professionalism with every interaction
• Process patient payments, establish payment plans, and educate customers on insurance coverage and billing procedures
• Protect patient confidentiality and comply with HIPAA regulations during all customer communications and account handling
• Performs other duties as required
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies
• Compliance is a condition of employment and is considered an element of job performance
• Maintain HIPAA/patient confidentiality
• Regular and reliable attendance as assigned by your schedule
• Other job duties assigned

Requirements:

• 2 years recent work history
• Bachelor's degree from accredited university (any field)
• Prior work experience in healthcare or health insurance