Customer Success Manager

Assort Health is dedicated to making exceptional healthcare accessible anytime, anywhere. They are seeking a Customer Success Manager to partner with healthcare executives, manage post-sale relationships, and drive customer adoption and advocacy for their AI-powered platform.

Responsibilities:

• Navigate complex accounts and drive growth — build relationships at every level, from C-suite to front-desk. Defend Assort's value, cultivate internal champions, and guide customers into new products and use cases as their needs evolve
• Be a strategic advisor on agentic AI — partner with healthcare leaders to transform how patients experience care, expanding their vision of what's possible with AI and delivering measurable outcomes from launch through renewal and expansion
• Diagnose and solve with data — proactively identify, surface, and address risks and opportunities, and translate insights into recommendations that drive ROI, unlock productivity, and improve AI agent performance
• Be the voice of the customer — develop deep fluency in Assort's product and partner closely with Sales, Implementation, Product, and Engineering to ensure customer needs shape what we build, sell, and deliver
• Build scalable systems — support the design of playbooks, processes, and tools that let us deliver consistent, world-class support as we rapidly grow
• Occasional travel to client sites