Delivery Project Manager

Lenovo is seeking a Delivery Project Manager to lead the execution of client-facing IT services projects within their North America Professional Services organization. This role involves managing multiple engagements, ensuring projects are delivered on time and within budget while maintaining a high standard of customer experience.

Responsibilities:

• Lead end-to-end delivery of client-facing IT services projects, from initiation through closure
• Execute projects in alignment with Program Management standards, processes, and governance frameworks
• Identify and track project dependencies and prerequisites to ensure execution readiness
• Collaborate with technical leads to define project scope, milestones, timelines, resource needs, and risks
• Develop and maintain detailed project plans, tracking performance against approved baselines
• Act as primary point of contact for customers, ensuring clear communication of scope, deliverables, and expectations
• Monitor project financials, including budget tracking and adherence to initial costing and margin targets
• Identify, manage, and escalate risks and issues, implementing mitigation strategies as needed
• Drive issue resolution by coordinating internal teams, support resources, and third-party vendors
• Provide consistent and structured status reporting to clients, delivery leadership, and Program Management
• Ensure timely completion of project documentation, deliverables, and closeout activities
• Works under the direction of the Program Management team for governance, reporting, and prioritization
• Executes projects using standardized templates, tools, and delivery frameworks
• Contributes to continuous improvement of delivery processes and operational efficiency
• Supports scalability of delivery operations through consistent execution practices
• Strong ownership mindset with the ability to manage multiple concurrent, short-duration projects
• Highly organized with strong attention to detail and execution discipline
• Excellent client-facing communication and stakeholder management skills
• Proactive and solution-oriented, with the ability to navigate ambiguity
• Motivated to improve processes, standardize practices, and enhance delivery quality

Requirements:

• 5+ years of project management experience in IT or technical services environments
• Proven experience managing client-facing delivery engagements
• Strong written communication skills (status reporting, executive communication, customer updates)
• Advanced English proficiency (written and verbal)
• Strong organizational, prioritization, and multitasking skills
• Self-motivated, proactive, and results-oriented
• Project management certification (PMP, PRINCE2, or equivalent)
• Experience managing project financials (budget tracking, cost control, margin awareness)
• Experience working with cross-functional and third-party delivery teams
• Familiarity with enterprise technologies such as HCI, VDI, data migration, and cloud solutions
• Experience with Microsoft tools (Teams, Dynamics 365, Project, etc.)
• Bachelor's degree in a related field
• Exposure to contract management, negotiation, or customer engagement processes