Messaging Ops Project Manager

Volt is building the first Messaging Ops platform helping companies manage registrations, compliance, and delivery across various messaging channels. The Messaging Operations Program Manager role focuses on process execution, operational consistency, and quality control in messaging operations, ensuring efficient workflows and compliance with regulations.

Responsibilities:

• Execute and manage messaging compliance audits across 10DLC, Toll-Free, and Short Code channels:
• Review registration submissions against operational checklists and provider requirements
• Validate opt-in flows, CTA language, privacy policies, terms language, and sample messages
• Identify registration risks, compliance gaps, and rejection causes
• Apply provider- and channel-specific requirements
• Document findings clearly and consistently with high audit accuracy
• Audit delivery performance and policy adherence across channels and providers:
• Audit delivery rates, failure patterns, and carrier filtering events across 10DLC, Toll-Free, and Short Code traffic
• Identify delivery issues tied to content, routing, sender behavior, or registration status
• Review message content and sending patterns for compliance with carrier guidelines and TCPA/CTIA standards
• Flag and document delivery anomalies, suppression events, and opt-out handling failures
• Coordinate with carriers and vendors to investigate and resolve systemic delivery issues
• Manage registration workflows across Asana, Retool, and internal systems:
• Triage incoming registrations and customer requests by status, priority, provider, and escalation need
• Maintain accurate task notes and audit history
• Coordinate blocked or failed registrations with internal teams
• Ensure operational SLAs and timelines are maintained
• Prepare internal QA summaries and operational findings
• Reconcile audit feedback across reviewers before customer communication
• Coordinate customer-facing feedback with Account Managers
• Clearly separate required fixes from recommended improvements
• Ensure consistency in operational communication standards
• Apply registration edits and operational updates within Volt systems (TCR, carrier systems, Retool, vendor portals)
• Manage repeat-cycle registrations and re-submissions
• Track unresolved issues and customer follow-up items
• Ensure historical audit feedback is accurately referenced across review cycles
• Manage carrier-side registration workflows and imports
• Own operational escalations with messaging providers through to resolution
• Diagnose and drive resolution of registration failures and rejection reasons
• Maintain vendor-specific process documentation and escalation playbooks

Requirements:

• Extremely detail-oriented and process-driven
• Strong organizational and follow-through skills
• Comfortable managing multiple workflows simultaneously
• Clear written communication skills
• Strong pattern recognition and problem-solving mindset
• Builder mentality with a systems-thinking approach
• Messaging operations, telecom, CPaaS, or compliance operations background
• Experience with operational workflows, QA processes, or audit systems
• Familiarity with 10DLC, Toll-Free, or Short Code ecosystems
• Experience with tools like Asana, Retool, Slack, Postman, or CRM/workflow platforms
• Operational troubleshooting or escalation management experience
• Cross-functional experience working with customer-facing and technical teams