Senior Product Manager – Conversational AI

Trissential is partnering with a world-class healthcare organization to bring on a Senior Product Manager to lead a patient-facing conversational AI platform. This role involves owning the product strategy and execution to deliver technology that improves patient engagement with care.

Responsibilities:

• Define and execute the product strategy and roadmap for a conversational AI platform supporting patient-facing use cases
• Lead delivery of an MVP launch and manage iterative quarterly enhancements
• Own the full product lifecycle including strategy, planning, execution, monitoring, and optimization
• Translate business and patient needs into clear product requirements, user stories, and acceptance criteria
• Drive Agile product development processes including backlog management, sprint planning, and prioritization
• Partner cross-functionally with engineering, design, clinical, and business stakeholders
• Collaborate with engineering teams leveraging Gemini (via Vertex AI) and retrieval-augmented generation (RAG) pipelines
• Define and track KPIs, success metrics, and product performance indicators
• Proactively identify risks, plan contingencies, and resolve complex product and stakeholder challenges
• Act as the primary liaison between technical teams and non-technical stakeholders

Requirements:

• 5–8+ years of experience in product management with senior‑level ownership
• Proven success delivering digital or platform‑based products in Agile environments
• Strong understanding of LLMs and AI‑driven product value drivers
• Experience working closely with engineering teams on AI/ML‑enabled solutions
• Excellent stakeholder management, communication, and influence skills
• Strong analytical mindset with the ability to balance qualitative and quantitative insights
• Comfort operating in ambiguity while maintaining strategic focus and execution discipline
• Bachelor's degree in Business, Computer Science, Engineering, or a related field
• Hands‑on familiarity with prompt engineering, context management, or system instruction design
• Experience with Gemini, Vertex AI, or similar LLM platforms
• Knowledge of RAG architectures and AI system design patterns
• Experience in healthcare or patient‑facing digital products
• Familiarity with tools such as Jira, Confluence, or similar
• MBA or advanced degree