Address policyholder service inquiries via phone and email, such as certification, billing, policy modifications, etc.
Document all customer interactions clearly and accurately in our systems.
Meet case volume targets as set by Service Leadership.
Exhibit professionalism in all phone and email communications.
Acquire in-depth knowledge of THREE’s product, processes, and compliance standards.
Collaborate with teammates via phone, email, and Slack to fulfill service requests and exchange knowledge.

2 years’ experience in call center or similarly fast-paced customer service environment
Insurance Industry experience
Active Commercial Property and Casualty license
Strong computer skills, preferably with experience using Microsoft Outlook, Videoconferencing tools (e.g. Zoom, Teams), and CRM platforms (e.g. Salesforce)
Comfortable with new technology and willingness to learn new systems quickly
Ability to take phone calls and answer emails for up to 8 hours a day
Ability to receive and immediately apply coaching and feedback.
Remote hires must have wired high-speed internet and a private workspace to take calls without interruption.

Licensed Customer Service Representative – Commercial Property and Casualty Insurance

Key skills