Spanish Bilingual Customer Service Representative - Work from Home

Everise is a company that provides customer service solutions, and they are seeking a Spanish Bilingual Customer Service Representative. In this role, you will utilize your customer service skills to assist customers with tax preparation software through inbound calls, ensuring their needs are met efficiently and effectively.

Responsibilities:

• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Problem-solving skills
• Ability to analyze and troubleshoot issues
• Ability to multi-task
• Basic math skills

Requirements:

• English-Spanish bilinguals must be proficient in English
• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Problem-solving skills
• Ability to analyze and troubleshoot issues
• Ability to multi-task
• Basic math skills
• High school diploma, GED or equivalent
• Minimum one (1) year of customer service experience
• Minimum one (1) year of call center experience required
• Ability to navigate between multiple windows or within web-based applications
• Ability to pass a drug screen and background check
• Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• A dedicated area to work from in your home
• Internet speed requirement of 25 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
• Be a team player
• Wired Ethernet connection 50 Mb/s download, 10 Mb/s upload (wireless is not permitted)
• Employee to provide one of the following headsets is required: Plantronics 3320 Blackwire, Plantronics 3220 Blackwire, Plantronics 5220 Blackwire, Plantronics EncorePro 520 + DA80 USB Plug Adapter