eCommerce Product Management Specialist (Remote, U.S.)

World Travel Holdings is the nation’s largest cruise agency and an award‑winning leisure travel company. They are seeking an eCommerce Product Management Specialist to support the delivery of their multi‑brand digital platform, managing backlogs, and collaborating with various teams to drive projects from intake through release.

Responsibilities:

• Participate in daily Agency Development standups and sprint ceremonies to support execution of platform initiatives
• Work with project leadership to evaluate new requests and support estimation and delivery planning
• Develop clear user stories, use cases, acceptance criteria, and supporting documentation for Agency Development work
• Break down larger initiatives into sprint-ready backlog items
• Ensure requirements are complete and unambiguous prior to development to reduce rework and delivery delays
• Provide light project management support for platform initiatives, including tracking work across engineering, CMS implementation, and IT dependencies
• Maintain visibility into the status of dotCMS-related work and associated development tasks required to support content publishing
• Proactively follow up on blockers and ensure work progresses to completion
• Support coordination between Platform Strategy & Delivery, Agency Development, and IT teams
• Refine and maintain backlog items aligned to business priorities
• Support Agency Development in their work with IT by clarifying requirements, tracking dependencies, and maintaining documentation
• Assist with UAT and validation as needed to ensure delivered solutions meet defined requirements and business intent
• Develop and maintain structured documentation including requirements, acceptance criteria, process flows, and system interaction notes
• Build working knowledge of the technical ecosystem—front-end experiences, backend services, CMS platforms, APIs, and data flows

Requirements:

• Bachelor's degree in Business Administration, Computer Science, Marketing, Engineering, or related field
• 3+ years in a Product Management, Business Analyst, Product Operations, or delivery-focused role supporting digital products or web platforms
• Experience working within Agile/Scrum environments and supporting sprint execution
• Demonstrated ability to write detailed user stories and acceptance criteria
• Strong organizational and follow-through skills with the ability to manage multiple priorities simultaneously
• Excellent written and verbal communication skills with the ability to collaborate with executives, managers, SMEs, and engineering teams
• Working knowledge of Web Development concepts, SDLC, Jira (or equivalent), and CMS platforms (dotCMS preferred)