Travel Advisor - Remote Customer Service

Skyrocket Roaming Travel Services creates extraordinary travel experiences and is seeking a Customer Service Representative. The representative will handle customer inquiries, provide support throughout the travel planning process, and ensure high levels of client satisfaction.

Responsibilities:

• Handle customer inquiries and provide support throughout the travel planning process
• Address client concerns to ensure high levels of satisfaction
• Deliver outstanding customer experiences and maintain effective communication with clients
• Resolve issues in a timely and professional manner
• Serve as the first point of contact for customers, ensuring their travel needs are understood and met

Requirements:

• Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Demonstrated ability to enhance Customer Experience and maintain high levels of client engagement
• Exceptional communication and interpersonal skills, with a focus on active listening and empathy
• Problem-solving capabilities and a proactive approach to addressing customer concerns
• Strong organizational skills with the ability to multitask and manage time effectively in a remote work environment
• Proficiency in using customer service software, CRM tools, and standard office applications
• High school diploma or equivalent
• Familiarity with travel services or the travel industry is a plus but not required
• Additional certifications in customer service or related fields are advantageous