Job Description -

Release Management:

Accountable for creating, managing, and maintaining release processes, schedules, and environment configurations
Collaborate with leadership and customers to understand their perspectives on balancing speed, risk, and environmental stability
Identify and analyze risks, conflicts, and impacts within and across multiple releases; work with project teams to mitigate issues
Collaborate with cross-functional teams to maintain high-quality deployment artifacts as they move through the entire release lifecycle
Manage, plan, and negotiate release activities while coordinating with development teams for environment readiness
Prepare implementation plans, review with project teams and stakeholders including contact lists, communications, back-outs, and production verifications
Gather application, component (infrastructure), and dependency data required for releases
Execute production deployments and implementation plans during the production readiness phase
Communicate implementation plans, release statuses, issues, and resolutions to stakeholders and leadership in a timely manner
Lead RCA and post-implementation review meetings; gather and coordinate implementation issue resolutions and communications
Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
Participate in CAB meetings to discuss release scope and/or roadblocks
Develop and present executive-level reports, presentations, and analyses of initiatives, including roadmap and release execution

Environment Management:

Monitor pre-production and production environments to ensure stability, performance, and availability
Identify, troubleshoot, and resolve pre-production incidents in a timely manner to prevent production impact
Understand and manage technical aspects of application integration, cloud resources, infrastructure, and CI/CD pipelines
Maintain documentation related to environment configurations, build and release procedures, notification lists, and dependencies
Identify improvement opportunities in environment processes and implement automation solutions to enhance efficiency
Coordinate with development, infrastructure, and operations teams to ensure environments align with application requirements
Responsible for handling the pre-prod deployment window and working closely with teams for process improvements
Ensure environment readiness for all releases by validating configurations, integrations, and dependencies
Perform release and environment management assessments; identify process improvement opportunities and ensure adherence to strategies

Continuous Improvement:

Make improvements in methodologies used for configuration management and software development processes
Identify efficiencies in release and environment processes; propose and implement automation solutions
Accountable for developing process improvements and training stakeholders on release and environment management processes

Required Skills:

10+ years of software/SaaS experience with 5+ years in Release/Project/Program Management
Strong technical understanding of SDLC lifecycle, application architecture, integration patterns, cloud infrastructure (AWS/Azure/Google Cloud Platform), and CI/CD tools
2+ years experience with Change Management and ServiceNow as a service management tool
Proven organizational, presentation, and communication skills (written and verbal) with technical and non-technical staff at all management levels
Strong knowledge of software development business processes, practices, and environment management
Experience with project management, software development tools, and infrastructure monitoring platforms
Ability to manage critical situations across teams to ensure release success with flexibility to accommodate evolving business needs
Experience creating large-scale implementation plans, managing and coordinating them with multiple system integrations and dependencies
Hands-on experience with CI/CD pipelines, cloud resource management, and infrastructure-as-code tools
Release and/or project management experience on large IT programs supporting enterprise or government customers
Problem-solving skills with ability to quickly identify root causes and implement solutions in pre-production environments

Release Manager

Key skills