Product Manager, Partnerships and Marketplaces

itD is seeking a Product Manager in Marketplaces & Partnerships to join our Retail consulting services practice. In this role, the ideal candidate will work with a leading retail client, driving high-impact initiatives across partner-facing experiences and integrations that enhance customer value through third-party partners.

Responsibilities:

• Partner with the Senior Product Manager to shape near-term priorities and translate Marketplaces & Partnerships strategy into a clearly sequenced execution plan, owning delivery for assigned product areas and partner workstreams
• Lead partner onboarding from discovery through launch: requirements definition, solution design, operational readiness, go-to-market coordination, and post-launch optimization
• Work with Engineering and partner technical teams to deliver scalable integrations (e.g., APIs, feeds, webhooks, and data exchange), including authentication, data quality, and observability
• Own the end-to-end partner experience across critical journeys such as catalog ingestion, pricing and promotions, inventory/availability, order routing, cancellations/returns, customer service handoffs, and settlement considerations in partnership with Finance
• Establish and maintain partner operating rhythms: status reporting, escalation paths, release planning, and shared success metrics
• Manage prioritization and trade-offs across multiple partners and internal stakeholders; proactively surface risks, dependencies, and resourcing needs in a fast-paced environment
• Define, monitor, and analyze KPIs (e.g., onboard time, catalog health, in-stock rate, order defect rate, cancellation/return rate, customer contact rate, and partner SLA adherence) to inform data-driven product decisions
• Drive continuous improvement via experimentation, playbooks, and automation that reduce manual effort and improve partner scale
• Use AI-assisted delivery (including coding agents) as a repeatable practice to accelerate PM and engineering throughput: generate first drafts (PRDs, user stories, acceptance criteria, release notes), validate outputs with data and SMEs, and define guardrails for privacy/security, partner data handling, and human-in-the-loop approvals for high-risk or customer-impacting changes
• Create clear documentation (PRDs, user stories, process flows) and communicate product decisions and trade-offs to business, technical, and external partner audiences
• Collaborate with your itD practice team on industry thought leadership
• Complete client case studies and learning material (blogs, media material)
• Attend internal itD networking and practice community events (in person and virtual)
• Work with leadership on career fast-track opportunities

Requirements:

• Proven ability to operate in a fast-paced environment, managing multiple concurrent partner workstreams while maintaining high quality and clear communication
• Strong cross-functional leadership with the ability to influence Business Development, Operations, Legal/Compliance, Finance, Customer Service, and Engineering partners without direct authority
• Solid understanding of technical integration concepts (APIs, data feeds, webhooks, data quality, monitoring/alerts) and ability to translate constraints into great customer and partner experiences
• Analytical and metrics-driven; able to define KPIs, build/interpret dashboards, and use data to prioritize and evaluate success
• Demonstrated, hands-on experience using AI-assisted development tools and coding agents to support product delivery, with an understanding of key risks (hallucinations, privacy/security, IP, and data leakage) and the ability to define appropriate mitigations
• Excellent written and verbal communication skills; comfortable presenting product strategy, priorities, and trade-offs to senior leadership and external partner stakeholders
• Nimble and resourceful — comfortable hunting down information, asking the right questions, and contributing from day one with limited oversight
• 4–6 years of experience in Product Management or a related role
• Experience building and scaling partner-facing products (e.g., onboarding workflows, developer experiences, APIs/feeds, SLAs) and working directly with external partners or vendors
• Bachelor's Degree required (or comparable professional experience)
• Background in ecommerce, marketplaces, platform, or partner/integration domains strongly preferred
• Exposure to loyalty, order fulfillment, or omnichannel/stores experience is a valuable advantage
• Familiarity with Agile delivery models and common collaboration tools (e.g., JIRA, Confluence, Slack, MS Teams)
• MBA preferred but not required