Remote Customer Service Travel Representative

Epic Escapes with Shonda is a travel agency focused on delivering personalized service to travelers. The Remote Travel Specialist will guide clients through their travel journey, ensuring a seamless experience by assisting with arrangements and addressing any challenges.

Responsibilities:

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner
• Support clients with booking modifications, cancellations, and special travel requests
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes
• Follow up with clients to confirm travel plans and gather feedback post-trip
• Address concerns with empathy and efficiency, ensuring client satisfaction

Requirements:

• Excellent communication skills—both written and verbal
• A background in customer service, ideally within travel, tourism, or hospitality
• High attention to detail, strong organizational habits, and a proactive mindset
• Tech-savvy and able to learn new systems and booking tools quickly
• A genuine enthusiasm for travel and helping others create memorable experiences