Software Engineer - Operational Excellence

Builder Prime is revolutionizing the home improvement industry by providing a comprehensive business management solution for contractors. They are seeking a Software Engineer to join their Operational Excellence team, focusing on CI/CD automation, internal tools development, and leveraging AI to enhance operational workflows.

Responsibilities:

• Leverage AI tools and build AI solutions to accelerate the development of internal automation and tooling
• Design, build, and maintain CI/CD pipelines to ensure fast, reliable, and secure software delivery
• Automate repetitive engineering and operational workflows to eliminate manual overhead and reduce human error across teams
• Build and maintain internal tooling and scripts that improve productivity for developers and internal stakeholders
• Monitor system health using New Relic and Sentry, investigate incidents, and implement lasting fixes
• Set up and refine alerting, dashboards, and logging to give teams proactive visibility into system behavior
• Act as a tier 2 escalation point for Customer Success, diagnosing and resolving complex technical issues
• Collaborate with Product and Engineering teams to surface recurring issues and drive systemic improvements

Requirements:

• 4+ years of professional engineering experience
• Experience with and passion for various AI tools, processes, and concepts. Experience using Claude Code and/or Codex
• Strong understanding and practical knowledge of version control tools, particularly GitHub, including branching, merging, pull requests, review processes, and resolving conflicts
• In-depth knowledge of relational databases and expertise with PostgreSQL
• Hands-on experience with observability tools such as New Relic, Sentry, Datadog, or similar platforms for monitoring, alerting, and incident response
• Familiarity with our core tech stack: Java Spring Boot, Angular, PostgreSQL, and AWS
• Experience developing tools and scripts, and seeking out process improvement opportunities through automation
• A solid, hands-on understanding of CI/CD pipelines and the ability to build, maintain, and improve them
• Experience providing superior communication and working with cross-functional teams
• Passionate about technical documentation and tutorials, and have a deep understanding of what makes an excellent knowledge base
• Previous experience in Software Engineering, Customer Success Engineering, or Solutions Engineering
• Experience in a SaaS or B2B software company
• Certifications in relevant cloud platforms or technologies
• Background in DevOps, Site Reliability Engineering, or similar operational roles that blend engineering with operations
• Any start-up experience or knowledge about the Construction or Home Improvement industry is a plus