Sr Business Analyst

Lumen Technologies is the trusted network for AI, transforming how businesses connect, secure, and scale in an AI-driven world. The Senior Business Analyst will lead cost governance, contract oversight, and deal risk management across presales operational engagements, acting as a central point of coordination to ensure commercial commitments are financially sound and contractually compliant.

Responsibilities:

• Own cost governance activities for Front Door opportunities, ensuring cost models, margins, credits, and investment assumptions are reviewed, validated, and documented prior to Opeations approval
• Partner with Finance and Operations to assess deal profitability, EBITDA impact, payback periods, and capital exposure
• Identify cost risks, gaps, or anomalies early in the presales lifecycle and escalate as needed to GCO leadership
• Support standardization of cost artifacts, assumptions, and governance checkpoints across the Front Door process
• Lead contractual review and governance for Front Door deals, partnering with Legal, Sales, and Delivery to ensure contract language aligns with operational capabilities and financial assumptions
• Review MSAs, amendments, redlines, and customer‑specific terms to identify delivery, resourcing, and financial risk
• Ensure contract obligations, SLAs, and service commitments are clearly understood, documented, and operationally feasible prior to execution
• Provide guidance on contract risk mitigation strategies and support executive decision‑making on non‑standard terms
• Own creation of SOWs for Paid Resources, Field Services, and others as needed
• Act as a key governance partner within the Front Door intake model, supporting early engagement, structured reviews, and disciplined presales execution
• Collaborate cross‑functionally with Sales, Operations, Finance, Legal, Product, and Delivery to align on deal structure, scope, cost, and risk
• Support leadership forums and deal review sessions with clear financial and contractual insights

Requirements:

• 5+ years professional experience with a Bachelor's Degree or equivalent education and experience, or 2-3 years with a Master's Degree
• Expertise in financial analysis, cost modeling, margin management, and deal economics
• Deep working knowledge of commercial contracts, MSAs, and operational risk considerations
• Proven ability to operate across Sales, Finance, Legal, and Operations in complex, high‑value deal environments
• Experience supporting executive‑level deal reviews and governance forums
• High attention to detail, structured thinking, and disciplined documentation practices
• Ability to balance speed, risk, and governance in a high‑volume presales ecosystem