Customer Success Onboarding Manager

RELX is a leading provider of information-based analytics and decision tools for professional and business customers. The Customer Success Onboarding Manager is responsible for onboarding and implementing Brightmine products for new and existing customers, ensuring a positive experience through efficient and tailored implementations.

Responsibilities:

• Deliver seamless onboarding experiences by executing customized implementation plans aligned to customer priorities across the Brightmine product portfolio
• Gather and document client requirements by asking the right questions, executing on agreed priorities, and keeping customers informed of progress throughout onboarding
• Act as a trusted advisor by working closely with customer stakeholders to develop and manage onboarding and implementation timelines that support onboarding objectives
• Collaborate with external stakeholders to ensure they have the necessary information to successfully implement Brightmine products
• Support customers through the full onboarding lifecycle, meeting agreed timelines and ensuring a smooth handover to the Account Manager
• Deliver online and occasional in-person training sessions to improve user understanding and drive product adoption
• Partner closely with New Business, Customer Growth, Customer Success & Delivery, and Data Operations teams to provide a proactive and high-quality onboarding experience, including support for data ingestion requirements
• Troubleshoot customer issues and problem-solve in a repeatable, structured manner while supporting inquiries and ensuring appropriate user access
• Maintain accurate and up-to-date records of all customer onboarding activities
• Provide insights and analysis on onboarding trends and customer feedback to support ongoing process and product improvements that enhance onboarding efficiency