Product Manager, L2

Twilio is a company focused on shaping the future of communications through innovative solutions. They are seeking a Product Manager to lead the development of the unified Console platform, focusing on self-service goals and enhancing developer experiences through AI-driven capabilities.

Responsibilities:

• Drive self-service goals to allow developers to build custom interfaces on top of core console capabilities, empowering the partner ecosystem
• Help shift the Console from a manual configuration tool into an intelligent operating environment. You will execute on features that allow users to interact in plain language, empowering the Console Assistant to map customer intent, instantly configure complex workflows, and proactively surface next steps
• Lead the effort to migrate M&A customers into the Twilio One Console ecosystem, establishing a single, unified view of the customer console
• Manage the deprecation of legacy Console systems to reduce technical debt and unify the UI without compromising the reliability of our Tier-0 platform
• Partner with Engineering, Design, and Edge teams to ensure a consistent experience across the Twilio platform and mitigate risks during strategic consolidation
• Partner closely with Engineering, Design, and Edge teams to build proactive, friction-free customer journeys. Instead of forcing developers to dig through documentation, you will leverage behavioral data and intent signals to deliver in-line, natural language troubleshooting and contextual recommendations at the exact moment a customer needs them

Requirements:

• Experience: 1-2 years of Product Management, entrepreneurial (e.g., founder), or intensive project experience
• Backgrounds building data-driven platforms, AI-powered intelligence tools, or web applications are a plus
• Developer Experience Insight: Understanding of how developers interact with platforms, APIs, and headless architectures to build custom interfaces
• Execution Mindset: Strong ability to manage tactical execution at the scrum level while balancing reliability and feature delivery
• Strategic Problem Solving: Proven ability to thrive at the intersection of business and technology. You should have a demonstrated track record of using market trends and business strategy to adapt and grow products in fast-moving tech space
• Platform & User Insight: Understanding of how diverse, complex personas (whether they are developers, marketers, or other operators) interact with platforms to build custom workflows
• Execution & Workflow Optimization: A strong execution mindset with a passion for multidisciplinary work. You excel at taking a product from concept to reality, improving workflows through data visualization, automation, and tactical execution at the scrum level
• Recent graduates with strong startup or multidisciplinary experiences with a ‘can do' attitude are highly encouraged to apply
• Behavioral Analytics: Experience using data to identify 'friction points' in a user journey and designing automated interventions to solve them
• Cross-Channel Developer Experience: Knowledge of how to design seamless transitions across different platform touchpoints. For example, moving a user fluidly from reading API documentation, to testing in a sandbox, to escalating a complex issue to a technical support ticket - ensuring their context and configuration history are preserved every step of the way