Customer Service Associate Representative - Freedom Fertility - Remote

The Cigna Group is a healthcare company, and they are seeking a Customer Service Associate Representative for their Freedom Fertility division. In this role, you will assist patients by handling inbound calls, coordinating fertility plans, and ensuring a seamless customer experience while working in a supportive and empathetic environment.

Responsibilities:

• Ensure process efficiency – Work with both patients and physicians to coordinate fertility plans and medications. Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers
• Pay attention to detail – Accurately obtain and enter patient information, including shipping, insurance and payment information
• Be a team player – Escalate complex claims to the appropriate team for further action

Requirements:

• High School Diploma or GED required
• Excellent customer service, organization and time management skills
• Multitasking - Operating several systems at once
• PC skills including knowledge of Microsoft Office Suite (Outlook) and Internet
• An empathetic and fun-loving personality with a few good jokes on the ready
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload