Sr. Software Engineer, Customer Retention

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. As a Sr. Software Engineer in the Customer Retention group, you will be responsible for designing and implementing scalable, high-performance solutions while collaborating with cross-functional teams to enhance user experience and drive patient engagement.

Responsibilities:

• Lead the design and architecture of scalable and performant full-stack solutions that meet product requirements and enhance user experience
• Provide technical guidance and mentorship to engineers on best practices, design patterns, and coding standards
• Advocate your team’s technical needs and priorities within the broader engineering organization
• Participate in product discovery sessions to assess feasibility, explore user needs, define product features, and validate ideas with prototypes and experiments
• Collaborate with UX/UI designers to create intuitive and engaging user interfaces that address user pain points and enhance the overall experience
• Work closely with other engineering teams to ensure seamless integration and communication across systems and services
• Contribute to the vision for the team and the platform as technical leader, identifying new and strategic technologies and technical investments that improve security, scalability, reliability, and performance
• Break down complex projects into clear, actionable tasks to drive successful outcomes
• Implement observability practices across the platform, including logging, monitoring, and alerting to ensure system reliability and performance
• Elevate the team's engineering standards by leading efforts to improve workflows, processes, and tools
• Analyze performance metrics and user feedback to identify opportunities for improvement and drive optimization efforts
• Create and maintain technical documentation for architecture and development processes
• Conduct code reviews and contribute to knowledge-sharing initiatives within the team
• Identify performance bottlenecks and propose enhancements to optimize system performance and reliability
• Stay updated with industry trends, technologies, and best practices, and propose innovative solutions to improve the platform
• Act as a key contributor to the hiring process by assisting with interviews and onboarding new engineers
• Model a culture of open communication and continuous improvement by providing constructive feedback and coaching to junior team members

Requirements:

• 7+ years as a software engineer, shipping production code
• 3+ years of experience with back end distributed system design, development and delivery, preferably in an eCommerce environment
• 3+ years of experience with microservice architectures
• Bachelor's or higher in Computer Science or equivalent professional experience
• Proven experience in building scalable web applications and services, preferably in a cloud environment
• Proficiency in web and mobile front-end technologies such as HTML, CSS, and JavaScript frameworks (React, React Native, NextJS, GraphQL) and back-end technologies (Node.js, Redis, Kotlin)
• Proficiency with full stack delivery and hosting of front ends and microservices on Kubernetes and AWS
• Excellent problem-solving skills and the ability to think critically and strategically
• Experience with agile software development and delivery methodology
• Experience with continuous integration and continuous deployment (CI/CD) processes including integrated unit tests and end-to-end integration tests
• Experience with Relational Databases, PostgreSQL preferred
• Strong communication and collaboration skills, with the ability to work effectively within and across teams
• Capable of prioritizing multiple projects in order to meet goals without management oversight
• The ideal candidate for this role has deep E-commerce experience
• The ideal candidate has strong experience developing React Native applications for iOS and Android