Business Analyst for Research Systems

The University of Minnesota is seeking a Business Analyst to implement, support, and maintain research administration systems that facilitate life-changing research. The role focuses on optimizing research information systems through business analysis, system testing, and documentation, while also providing technical support and training to users.

Responsibilities:

• The purpose of this position is to provide full-time business analysis and technical support as part of a team responsible for supporting enterprise research system. End-users of these systems include UMN research faculty, lab staff, departmental and business staff
• Works with business to map current and future-state business processes and aligns technology solutions with short and long-term business strategies
• Analyzes and documents business needs to create detailed business/functional requirements and technical system specifications
• Provides quality assurance/testing for users of the system. Collaborates with the team to develop functional and UAT test plans and scripts. Executes test plan and documents test scripts, statistics, metrics, and results. Maintains test plans and scripts to remain current over time
• Provides training and technical guidance to less experienced staff
• Develops a working knowledge of RIO business units, enterprise research technology systems, and the larger UMN technology infrastructure
• Updates technical user guides for specific configurations and creates job aids needed to support the system
• Assists in coordinating regulation-driven development of the system over time
• Works with clients and other technical teams to resolve system issues. Evaluates and follows through on issues and problems in a timely manner until resolved or escalated
• Actively seeks and incorporates user feedback into supporting the system
• Ensures excellent customer service to faculty, research staff, and RIO personnel
• Serves as Site Manager for enterprise research technology systems
• Coordinates with project manager, technical developers, and the vendor to evaluate issue patterns. Plans and recommends process and system improvements
• Communicates technology issues in a way that is understandable to staff, faculty, and administration at all levels of the organization
• Creatively address opportunities to help advance research goals of the institution
• Other projects as assigned by supervisor
• Serve as RIO representative and participate in appropriate meetings, conferences, and training

Requirements:

• Bachelor's degree and two years of business/systems analysis experience or a comparable combination of education, training, and/or experience equal to six years
• Demonstrated understanding of the software development cycle
• Experience with waterfall and agile development methodologies
• Ability to create and update As-Is and To-Be business process maps/flows
• Business Analysis Certificate
• Experience working in research, sponsored projects, and/or higher education
• Experience working with data regulated by federal, state, and/or local law, policy or agreement
• Application UI, UX, database query knowledge and/or data analysis experience
• Quality assurance/testing experience; writing and executing manual and automated test scripts
• Proficiency working with service request ticketing systems