Customer Success Manager - Supply Chain SaaS

RELEX Solutions creates cutting-edge supply chain and retail planning software. They are seeking a Customer Success Manager to build high-quality relationships with customers, lead discussions on key performance metrics, and enhance customer satisfaction while pursuing opportunities for upselling and cross-selling.

Responsibilities:

• Having your finger on the pulse of your customers operations and business strategy - measuring satisfaction, asking about challenges, and offering help when needed
• Working with your customers with a strong consultant mindset to understand and optimize their business processes and identify areas of opportunity to increase sales, reduce costs and maximize the efficiency of in-store operations
• Monitoring customer's key performance metrics and taking the necessary actions to improve them
• Facilitating recurring steering meetings to align with customer's business-strategy and RELEX road map
• Working closely with Service Delivery Manager to plan and coordinate version upgrades
• Manage customers solution improvements and work directly with RELEX Value Development team
• Providing thought leadership, innovation, and having the confidence to challenge business strategy with your customers
• Primary escalation points for business operations, secondary for IT
• Administrative functions such as reporting and invoicing billable activities