Workplace Solutions Manager III
Lexington, South Carolina, United States of America
Contract
4 days ago
Key skills
LeadershipStakeholder ManagementCommunicationProblem SolvingCollaboration
About this role
We are looking for a Workplace Solutions Manager III for our client in Lexington, MA
Job Title: Workplace Solutions Manager III
Job Location: Lexington, MA
Job Type: Contract
Job Overview:
Pay Range: $40.90hr - $45.90hr
Responsibilities:
- Manage day-to-day soft services operations across multiple mixed lab/office sites, ensuring consistent service levels and compliance with company standards.
- Travel regularly to assigned sites to perform spot inspections, conduct walkthroughs, and verify janitorial and facility upkeep
- Document findings and follow up until resolution.
- Oversee contracted vendors for janitorial, waste management, recycling, security, and other soft services
- Coordinate contracts, SOWs, scheduling, and service-level agreements.
- Lead and coordinate special cleaning projects (e.g., deep cleans, renovation clean-ups, bio-cleaning coordination) in collaboration with the Soft Services Lead and site stakeholders to minimize operational disruption.
- Manage relationships with security vendors and support security-related projects (access control, screening processes, and emergency response coordination) alongside the Soft Services Lead.
- Supervise, coach, and develop site coordinators set goals, conduct regular 1:1s, manage performance, and support training for site-level soft services tasks.
- Create and maintain inspection checklists, compliance documentation, and corrective action plans;
- Drive timely remediation of deficiencies.
- Monitor vendor invoices and KPIs, review performance metrics, and work with procurement/finance to ensure accurate billing and contract compliance.
- Support incident response and post-incident recovery as it pertains to soft services (e.g., water leak remediation, sanitation events, security incidents).
- Implement continuous improvement initiatives that enhance the cleanliness, safety, and appearance of facilities while optimizing cost and service quality.
- Ensure all activities align with applicable health, safety, environmental, and regulatory requirements relevant to pharmaceutical labs and office environments.
- Frequent regional travel between Massachusetts sites; typical travel frequency expected to be X Y days per week/month (adjust based on your preference).
- May include occasional after-hours or weekend support for projects or incidents.
- Bachelor s degree in Facilities Management, Business Administration, Environmental Health & Safety, or related field or equivalent experience.
- 5+ years of facilities, workplace, or vendor management experience in a multi-site environment
- Experience in life sciences, pharmaceutical, or laboratory settings is highly preferred.
- Demonstrated experience managing janitorial vendors, security contracts, and special cleaning projects.
- Proven supervisory experience with direct reports; ability to coach and develop site-level staff.
- Strong knowledge of compliance, EHS considerations, and site access/security practices relevant to lab environments.
- Excellent communication, stakeholder management, and organizational skills.
- Valid driver s license and ability to travel frequently between sites.
- Certifications such as IFMA s FMP/CEFM, BICSc, or other facilities/cleaning management credentials.
- Experience with contractor management systems, quality inspections, and KPI-driven vendor oversight.
- Familiarity with controlled lab environments, biosafety protocols, and specialized cleaning/contamination control practices.
- Experience with budget monitoring and vendor invoicing processes.
- Core Competencies
- Operational Excellence: Detail-oriented approach to inspections, issue resolution, and process improvement.
- Leadership: Ability to lead small teams, mentor staff, and drive accountability.
- Collaboration: Strong stakeholder engagement skills; able to partner with site leadership, EHS, procurement, and security.
- Problem Solving: Proactive and resourceful in addressing service gaps and emergencies.
- Customer Focus: Commitment to delivering consistent, high-quality workplace experiences.
- Ability to perform site walkthroughs and inspections, often requiring walking and climbing stairs, the candidate should be able to lift 50 pounds with assistance.
- Comfortable entering lab and facility areas following PPE and safety protocols.