Neuron7.aiRemote
Technical Manager – Customer Success (AI Field Services | AI & ML) | USA-Remote
United States of America
Full Time
1 day ago
No H1B
Key skills
AI technologiesGenerative AIAgentic AILarge Language Models (LLMs)Natural Language Processing (NLP)Enterprise SaaS platformsCRM platformsSalesforceServiceNowMicrosoft DynamicsOracle CXEnterprise integrationsAPIsTechnical solution designField Service workflowsCustomer Service workflowsService Operations workflowsCustomer-facing skillsStakeholder managementAIMLNLPRAGAgenticAnalyticsOracleSaaSCRMStakeholder ManagementCollaborationCustomer SuccessAccount ManagementSales
About this role
Neuron7.ai is a fast-growing SaaS company with AI solutions for customer service. They are seeking a highly technical Customer Success Manager who will act as a trusted advisor to customers while driving the implementation and optimization of their AI-powered solutions.
Responsibilities:
- You will lead:
- Customer onboarding and implementation of Neuron7 AI solutions
- Integration of CRM and service management platforms with Neuron7 products
- Data onboarding and enterprise integrations in collaboration with customer and internal engineering teams
- AI solution deployment, configuration, testing, and adoption
- Customer workshops and technical solution reviews
- Definition and measurement of ROI, business outcomes, and adoption KPIs
- AI-powered service transformation initiatives for customer service and field service teams
- Executive stakeholder management and customer success planning
- Contract renewals, expansion opportunities, and cross-functional collaboration with sales teams
- Product feedback and enhancement recommendations based on customer requirements
- Demonstrations of new AI, Agentic AI, and Resolution Intelligence capabilities
Requirements:
- 5–8 years of experience in Customer Success, Solutions Engineering, Technical Account Management, Professional Services, or Enterprise SaaS implementations
- Proven experience working with enterprise SaaS products, preferably in AI, analytics, automation, or service management domains
- Strong understanding of AI/ML concepts, LLMs, NLP, Agentic AI, and enterprise AI deployments
- Experience working with Field Service, Customer Service, Contact Center, or Service Operations organizations
- Experience managing enterprise software implementations and cross-functional programs
- Ability to engage both technical and business stakeholders
- Strong analytical and data-driven decision-making skills
- Experience managing globally distributed teams and customer programs
- Bachelor's degree in Technology, Engineering, Computer Science, or Business Management
- Experience with Salesforce, ServiceNow, Microsoft Dynamics, Oracle CX, or other CRM platforms
- Exposure to AI implementations involving LLMs, RAG, Agentic AI, and Knowledge Management systems
- Experience supporting Field Service organizations, Service Operations teams, or Technical Support environments
- Understanding of APIs, integrations, and enterprise data ecosystems