Senior Product Designer

Medallion is a leading provider operations platform focused on enhancing healthcare delivery through automation and streamlining workflows. As a Senior Product Designer, you will own high-impact problem spaces, collaborating with various teams to design user-friendly workflows that leverage automation and AI, ultimately improving healthcare operations.

Responsibilities:

• Shape the right problems Partner with Product, Engineering, Operations, Customer Success, and Sales to clarify the customer problem, business goal, user workflow, technical constraints, and success metrics before jumping to solutions
• Turn complex workflows into trusted product experiences Design end-to-end workflows for healthcare operations, including intake, routing, task management, provider actions, admin review, exception handling, and decision support
• Design automation and AI users can understand Create experiences that help users understand what the system did, why it happened, what needs review, and what action to take next
• Own quality through production Stay close to Engineering through build and QA to ensure the shipped product matches the intended experience across states, edge cases, permissions, errors, and interaction details
• Create reusable product patterns Contribute patterns for common workflow needs like queues, task lists, status tracking, bulk actions, review flows, alerts, audit trails, and data confidence
• Move the team forward Use clear artifacts, prototypes, tradeoff framing, and direct communication to align stakeholders, make decisions, and keep high-impact work moving

Requirements:

• 5 to 7+ years of product design experience, ideally in B2B SaaS, workflow products, internal tools, healthcare operations, automation, or complex operational environments
• A portfolio showing strong product judgment, workflow simplification, systems thinking, and shipped outcomes
• Strong craft across information architecture, interaction design, visual hierarchy, usability, and production-quality execution
• Ability to connect design work to customer and business outcomes such as adoption, retention, trust, efficiency, accuracy, or reduced support burden
• Technical curiosity and fluency, with the ability to reason through workflow logic, automation behavior, system constraints, and implementation tradeoffs with Engineering
• Clear, direct communication that aligns the Team and stakeholders quickly