Customer Success Manager

Almond FinTech is a B2B fintech company transforming cross-border payments by empowering financial institutions with optimal FX rates and near-instant settlements. They are seeking a Customer Success Manager to oversee client onboarding and drive volume growth, working at the intersection of sales, operations, compliance, and treasury.

Responsibilities:

• Drive clients to go live quickly and successfully
• Manage onboarding and client activation end-to-end
• Coordinate across compliance, treasury, operations, and product teams
• Maintain momentum and accountability with clients
• Track onboarding progress, risks, and go-live timelines in CRM

Requirements:

• 3–5+ years of experience in customer success, onboarding, or client-facing roles
• Strong communicator who can drive urgency and hold clients accountable
• Highly organized, detail-oriented, and execution-focused
• Ability to manage multiple client onboarding processes simultaneously
• Comfortable operating in fast-moving, ambiguous startup environments
• Experience in fintech, payments, or financial services preferred