Senior Business Process Analyst, Revenue Operations

Egnyte is a secure multi-cloud platform for content security and governance, helping organizations protect and collaborate on valuable content. They are seeking a Senior Business Process Analyst to enhance the Lead-to-Cash journey by documenting workflows and identifying automation opportunities, collaborating with various stakeholders to improve processes.

Responsibilities:

• Map current-state workflows across the Lead-to-Cash journey end to end. Document every manual step, decision point, and exception rule that lives in people’s heads today
• Partner with Marketing, Sales, Finance, Engineering, and other stakeholders to identify automation and systems improvement opportunities. Own the requirements documentation that hands off cleanly to Salesforce admins, IT, and engineering
• Work alongside operational leaders across the revenue lifecycle to prioritize improvements and track execution. Be the person they trust to turn ideas into actionable specs
• Build and maintain a process documentation library: SOPs, swimlane diagrams, and exception registers that turn tribal knowledge into institutional knowledge
• Translate between business and technical teams. Take “this is how we do it” and turn it into “this is what the system needs to do.”
• Track and report on process health: manual touchpoints, error rates, cycle time, and downstream quality. Make the invisible visible

Requirements:

• 5 to 7 years in business process analysis, business systems analysis, or revenue/sales operations
• Direct experience with Lead-to-Cash processes, from lead capture and qualification through deal structuring, billing, and provisioning. You have lived inside the messy middle of how SaaS revenue actually gets processed
• Salesforce fluency at the analyst or power-user level. You can write requirements an admin can build from, even if you are not an admin yourself
• Working knowledge of Lucid chart, Miro, Visio, or comparable process documentation tools
• Strong written communication. You can produce requirements document a developer can act on without follow-up meetings
• Diplomatic directness. You can ask hard questions about why something is done a certain way, and propose change, without making people defensive
• Experience supporting MSP, VAR, or other partner-sold motions
• Exposure to subscription, usage-based, or hybrid billing models
• Familiarity with integration platforms such as Boomi or Celigo
• Formal process methodology background (Lean Six Sigma, BPMN, or similar)
• Location: Hybrid (for candidates within 50 miles radius of an office) or Remote (for candidates outside that range)