Customer Success Manager

Weave Bio is a cutting-edge healthcare technology company focused on transforming drug development through AI. They are seeking a Customer Success Manager who will leverage their expertise in relationship building and AI implementation to enhance customer engagement with Weave’s AI-driven SaaS platform for FDA document preparation.

Responsibilities:

• Devise and maintain an onboarding and training plan for new organizations and new users, including documentation and interactive sessions
• Provide the training, virtually and in-person (up to 50% travel, likely less)
• Devise and execute a process for customizing the platform for new customers, primarily customization of document templates for AI-generation of regulatory submission content
• Establish stage-appropriate processes and systems to ensure that Customer Success is consistent, efficient, and effective
• Endeavor to ensure that our customers are getting as much value as possible from their use of Weave’s products, and that Weave’s products are reaching all users within our customer organizations who might benefit from them
• Be a vital conduit for user understanding to improve our platform and products, and for account renewal and expansion to grow the business