Lead Software Implementations Project Manager

KBW Financial Staffing & Recruiting is seeking a Lead Software Implementations Project Manager who will oversee the successful delivery of enterprise software implementations and lead the implementation project management team. This role requires a hands-on approach to project execution while ensuring high levels of customer satisfaction and continuous improvement in delivery processes.

Responsibilities:

• Lead and manage a team of Implementation Project Managers, including coaching, mentoring, and performance management
• Lead end-to-end SaaS software implementations for manufacturing and industrial clients, coordinating cross-functional teams to ensure successful deployment, user adoption, and business process alignment
• Establish team standards, methodologies, and best practices to ensure consistency and quality across all implementations
• Drive continuous improvement initiatives to enhance delivery efficiency, customer satisfaction, and scalability
• Define and track key performance metrics (e.g., on-time delivery, budget adherence, customer satisfaction) and hold the team accountable to high standards
• Oversee project portfolio health, proactively identifying risks, resource constraints, and opportunities for improvement
• Directly manage complex, high-impact implementation projects from initiation through delivery
• Develop and manage project plans, including scope, resources, budgets, timelines, milestones, and deliverables
• Ensure alignment with contractual obligations and customer expectations
• Communicate effectively with internal stakeholders and customers through status updates, presentations, workshops, and training sessions
• Foster strong relationships with customers and internal teams, establishing credibility and trust at all levels
• Maintain and promote organized, standardized project documentation and artifacts
• Create a Project Management Office (PMO) to align with broader organizational standards and initiatives
• Develop deep expertise software, including configuration and potential customization, to guide both team and customer success

Requirements:

• Proven experience leading and managing enterprise software implementation teams
• Demonstrated success delivering complex software implementations on time, within budget, and with high customer satisfaction
• Experience managing a minimum of 10 enterprise-level software implementations or deployments
• At least 3–5 years of experience managing cloud-based software implementations
• Bachelor's degree in Computer Information Systems, Business, or a related technical field preferred
• Strong leadership skills with the ability to motivate, develop, and elevate team performance
• Highly goal-oriented, with a focus on accountability, metrics, and measurable outcomes
• Ability to drive process transformation and implement scalable best practices
• Excellent organizational and time management skills, with the ability to manage multiple projects and priorities
• Strong analytical and problem-solving abilities, with adaptability in complex environments
• Detail-oriented with the ability to operate both strategically and tactically
• Excellent written and verbal communication skills
• Ability to present complex information clearly to diverse audiences, including executives, clients, and technical teams
• Strong ability to develop reports, business correspondence, and procedural documentation
• Occasional travel, up to 15%
• Flexibility to accommodate additional hours or travel based on project needs