Business Analyst

Fragomen is a company that specializes in providing immigration services, and they are seeking a Business Analyst to bridge the gap between business stakeholders and product teams. The role involves analyzing business needs, documenting requirements, and supporting product decisions through detailed analysis.

Responsibilities:

• Conduct stakeholder interviews to understand business needs, pain points, and objectives
• Facilitate discovery sessions and workshops to gather comprehensive requirements
• Document business requirements in clear, structured Business Requirements Documents (BRDs)
• Translate complex business concepts into understandable requirements for technical teams
• Map current state business processes and identify inefficiencies
• Design future state processes that optimize business operations
• Conduct gap analysis between current and desired states
• Assess feasibility of proposed solutions from a business perspective
• Perform detailed business and data analysis to support product decisions
• Present options analysis with pros, cons, and recommendations to Product Owners
• Conduct impact analysis for proposed changes or new features
• Provide competitive research and market analysis as needed
• Assist Product Owners with user story development when requested (supporting role)
• Review acceptance criteria for completeness and clarity
• Provide detailed requirements specifications that feed into product backlog items
• Support backlog refinement by providing analytical insights
• Plan and coordinate User Acceptance Testing (UAT) activities
• Facilitate the execution of acceptance testing to verify solutions meet business requirements
• Coordinate with end users for feedback and validation
• Document test results and work with PO on acceptance decisions
• Create and maintain comprehensive business process documentation
• Develop system requirements specifications and functional specifications
• Maintain requirements traceability throughout project lifecycle
• Ensure knowledge transfer to teams and stakeholders

Requirements:

• Bachelor's degree in Business, Information Systems, or related field
• 3-5 years of experience as a Business Analyst or similar role
• Strong requirements elicitation and documentation skills
• Process mapping and business process modeling (BPMN, flowcharts)
• Data analysis and interpretation skills
• Proficiency with analysis tools (Visio, Lucidchart, Excel, SQL)
• Experience with requirements management tools (Jira, Confluence)
• Critical Thinking: Ability to analyze complex problems and identify root causes
• Stakeholder Management: Build relationships and facilitate productive discussions
• Communication: Excellent written and verbal communication skills
• Attention to Detail: Thoroughness in documentation and analysis
• Domain Knowledge: Understanding of relevant business domains and industry practices
• Facilitation: Ability to lead workshops and guide discussions to productive outcomes
• Adaptability: Flexibility to work across different projects and business areas
• Experience working in Agile/Scrum environments