Senior Project Manager (R14013)

Oportun is a mission-driven financial services company focused on providing affordable credit to its members. The Senior Project Manager will lead complex, cross-functional initiatives that drive strategic business outcomes, collaborating with various teams to ensure successful project delivery and alignment with enterprise priorities.

Responsibilities:

• Lead end-to-end delivery of large-scale, cross-functional projects from initiation through execution and closure
• Assist (Directors of Operations, Operations, Product, and Engineering teams) with the definition, design, and development of projects
• Establish project governance, timelines, milestones, and success metrics (KPIs/OKRs)
• Identify risks, issues, and dependencies, and drive mitigation and resolution strategies
• Ensure clear and consistent communication with stakeholders, including executive leadership
• Coordinate resources, manage priorities, and ensure alignment across multiple teams
• Drive change management efforts to support adoption of new processes, tools, or initiatives
• Monitor project performance and provide regular status reporting and insights
• Identify opportunities for process improvement and operational efficiency
• Support e2e process of preparation, elaboration and follow-up of the business UATs
• Execute and coordinate UAT test cases, document defects, track issue resolution, and provide status updates to stakeholders
• Partner with technical and business users to gather feedback, validate system changes, and ensure successful deployment readiness

Requirements:

• College degree or equivalent work-related experience
• Excellent English (oral and written)
• 7+ years of project or program management experience (in a complex, fast-paced environment)
• Proven track record of delivering enterprise-level initiatives with measurable impact
• Strong stakeholder management and executive communication skills
• Ability to lead meetings in English with large audiences, including VP-level stakeholders
• Expertise in project management methodologies (Agile, Waterfall, or hybrid approaches)
• Demonstrated ability to manage multiple priorities and navigate ambiguity
• Strong analytical, problem-solving, and decision-making capabilities
• 2+ years of experience supporting business systems validation UATs, or related QA/business operations activities in a cross-functional environment
• Project Management Tools: M.S. Office Suite (Excel, PowerPoint, Word), CODA, flowcharting applications, and project management software
• Excellent written and verbal communication skills
• Excellent time management skills and the ability to effectively multitask
• Strong presentation skills with the ability to effectively facilitate meetings
• Detail-oriented with a focus on producing various forms of documentation
• Must be willing to travel (1-2 times per year)
• Strong understanding of how technology supports business operations, including business applications, reporting systems, databases, and operational platforms
• Ability to translate business and customer needs into effective solutions by prioritizing requirements and applying industry best practices across financial services and technology
• Strong analytical and problem-solving skills with experience in testing business processes and system workflows
• This position requires minimal supervision and is expected to operate independently, exercising a high level of decision-making
• Project Management Professional Certification (PMI)