Customer Service Representative

Immediate need for a talented Customer Service Representative. This is a 04+ months contract , with potential for project extension (and/or opportunity to convert to full time with client) opportunity with long-term potential and is located in Batesville, IN (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job Diva ID: 26-16673

Pay Range: $28 - $28.99/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Inbound customer support and order processing role.
• The selected candidate will be responsible for handling inbound calls, processing sales orders, and supporting customer inquiries.
• The call center operates between 8:00 AM 6:00 PM.
• Training schedule will be 3 days onsite and 2 days remote.
• Responds to telephones, fax, and web product and service orders, obtains usage and inputs sales order data and/or product service calls into order fulfillment system.
• Resolves routine and some non-routine customer questions, complaints, and requests. 3. Investigates problems related to shipment of products, credits, and new orders.
• Through the ordering process obtains information on the amount, type, and stock on hand. May also expedite orders, and initiate action to replenish stock.
• May setup new accounts, maintain other records, prepare required reports.

Key Requirements and Technology Experience:

• Must have skills: -Customer service
• Customer support
• Strong customer service and order entry experience required.
• Excellent verbal and written communication skills.
• Ability to work effectively in a fast-paced environment with strong attention to detail.
• Proficiency in Microsoft Word and Excel is required.
• Experience with ERP systems is preferred, specifically JD Edwards.
• Must possess a high level of professionalism, communication skills, and accuracy in processing orders.

Our client is a leading Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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