Technical Project Manager

Keyfactor is a cybersecurity company dedicated to building a connected society with identity-first security. The Technical Project Manager is responsible for leading professional services engagements, ensuring customer satisfaction, and managing project scope and timelines effectively.

Responsibilities:

• Defines, monitors, and adjusts project scope and timelines as necessary
• Schedules, coordinates, and leads meetings and working sessions for team members and customers
• Conducts customer meetings via video and voice calls, promoting active participation
• Acts as an escalation point for project issues and initiates resolution
• Ensures the company meets legal obligations through contract interpretation
• Leads daily customer-facing interactions via Teams/Zoom calls and emails
• Advances projects by collaborating with clients and internal resources
• Efficiently utilizes Delivery teams and their skill sets to prioritize and manage projects
• Uses Keyfactor’s conversation flow and technical terminology for clear, concise communication
• Leads the development of processes and procedures to create scalable standards
• Assists in determining and tracking team KPIs
• Acts and speaks on behalf of the company, making autonomous decisions and encouraging teammates to do so
• Prioritizes customer satisfaction, resulting in referenceable accounts
• Serves as the primary point of contact for approximately 12-16 complex enterprise projects simultaneously
• Reports and escalates issues to management as needed
• Ensures project data in Salesforce and project management tools is up to date

Requirements:

• Bachelor's degree in business administration, Project Management, or related field required; or equivalent experience
• Comprehensive knowledge of industry standards, company operations, and advanced methodologies
• Moderate experience managing/interacting with 3rd party resellers/service providers/partners
• In-depth knowledge of project management principles and methodologies
• Exceptional ability to deliver projects on time, within scope, and within budget
• Advanced risk management and mitigation skills
• Strong analytical and problem-solving capabilities
• Advanced proficiency in project management software and tools
• Ability to lead small projects, innovate within the role, and provide training to peers
• Capacity to provide strategic direction and guidance to project teams
• Ability to influence stakeholders and drive consensus
• Ability to develop and implement project plans that align with organizational goals