Senior Project Manager II

Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Project Manager will oversee enterprise-level SaaS customer engagements, ensuring successful software implementations and maintaining positive client relationships.

Responsibilities:

• Execute implementation projects by partnering closely with executive-level project sponsors in the Sales Enablement industry, ensuring alignment with business objectives and best practices
• Drive customer engagement efforts for new and existing customers, understanding their business goals and prescribing tailored recommendations to achieve them
• Deliver high-impact engagements, lead meetings (both onsite and virtual), customer project artifacts, and ensure client satisfaction with the services provided
• Develop detailed project plans, schedules, and work breakdown structures to ensure project team accountability for project budgets, milestone dates, and work quality
• Track detailed engagement scopes, work with customers to estimate and manage scope changes or additions and execute change orders when necessary
• Create comprehensive weekly status reports and communication plans for executive sponsors and internal & external project stakeholders
• Proactively identify implementation risks and mitigate them efficiently, ensuring project success
• Establish and nurture positive relationships with customer stakeholders, fostering trust and collaboration
• Conduct qualitative and quantitative evaluations of deliverables, budgets, schedules, resource forecasts, and project scope, developing action plans to mitigate identified risks and issues
• Maintain a deep understanding of Sales Enablement, acting as a trusted thought leader and advisor to your customers
• Coach and mentor project team members, potentially across multiple time zones, to enhance teamwork both internally and with the client
• Participate in establishing practices, templates, policies, tools, and partnerships to expand and mature the team's capabilities
• Partner with sales and services sales teams to scope and estimate sales opportunities, contributing to the overall growth and success of the organization

Requirements:

• 5-8+ years in professional services, management consulting, customer success, business analysis, or other client-facing roles, with a proven record of managing enterprise SaaS implementations using both waterfall and agile methodologies
• Experience leading initiatives with cross-functional teams on multiple concurrent engagements
• A track record of professional achievements and delighted customers, demonstrating your ability to deliver successful outcomes
• Confidence in communicating with business, technical, and Executive & C-level stakeholders, showcasing strong communication, presentation, consultative, and leadership skills
• Ability to create structure in ambiguous situations and design effective processes to drive project success
• Experience working with complex, multi-divisional, multi-geographical customers, adapting quickly in fast-paced environments
• Ability to understand and document business requirements, providing prescriptive recommendations through active listening and probing questions
• Passion for becoming an expert on our products and contributing to a fast-growing company
• Willingness to travel up to 5-10% for customer onsite visits, including kickoff and discovery meetings
• BA/BS degree or equivalent
• Knowledge with FinancialForce and Atlassian products preferred
• PMP certification or ScrumMaster is a plus
• Fluency with the German language is a plus