Hive LearningRemote
Customer Success Manager (U.S.)
United States of America
Full Time
2 days ago
Visa Sponsor
Key skills
SaaSCustomer Success ManagementAccount ManagementClient OnboardingBusiness ReviewSales TrainingCustomer RetentionCustomer ExpansionTechnical SupportStrategic SupportCustomer SuccessSales
About this role
Hive Learning is a company focused on enhancing learning experiences, and they are seeking a Customer Success Manager to lead onboarding for new clients and ensure customer satisfaction. The role involves conducting business reviews, training sales teams, and providing strategic support to U.S. customers.
Responsibilities:
- Lead onboarding for new U.S. clients
- Conduct quarterly business reviews
- Train sales teams on Hive Perform
- Drive usage and ensure >90% retention
- Identify expansion opportunities
- Serve as senior contact for U.S. customers
- Provide technical and strategic support
Requirements:
- Bachelor's degree required
- 3–5 years in SaaS CS or Account Management