Senior Manager, Strategic Account Management- Mid-Market

Square is a technology company focused on increasing access to the global economy through various financial services. They are seeking a Senior Manager for Strategic Account Management within their Mid-Market segment to lead a team of Strategic Account Managers, focusing on retention and growth of key retail and services merchants. The role involves coaching, performance management, and driving operational efficiencies while engaging with product teams and customers.

Responsibilities:

• Lead a distributed team of up to 6-8 senior Account Managers, each with a book of business of 175 accounts
• Retain your portfolio in a challenging and competitive environment
• Provide 1:1 coaching and performance management to your team members
• Serve as an escalation point for customer challenges, including meeting with customers in-person monthly to quarterly
• Act as an upmarket services expert and engage with product teams to serve as the customer voice for upmarket sellers with past success working with executive internal stakeholders
• Create operational efficiencies through stream-lined repeatable processes
• Foster cross-functional collaboration through beta programs, co-marketing, product insights and more

Requirements:

• 15+ years total experience in Business Development, Sales or Account Management
• 5+ years experience directly managing metrics-driven customer-facing teams within a high-growth technology company
• Experience identifying opportunities and independently developing plans of action on behalf of your team
• Excellent written communication for all audiences, including internal senior stakeholders
• Experience working cross-functionally with product teams to serve as the voice of the customer
• Experience serving as a direct senior escalation point for customers to diffuse challenges and identify mutual wins
• Experience managing teams with high volume books and driving efficiency