Principal Product Manager, Tax Platform

Gusto is on a mission to grow the small business economy, providing essential services such as payroll and HR. They are seeking a Principal Product Manager for their Tax Platform team to own the strategy and execution of foundational systems that support tax compliance for small businesses.

Responsibilities:

• Own the strategy, roadmap, and execution for foundational Tax Platform systems, with responsibility for shaping platform direction across multiple quarters and years
• Define and evolve a clear Tax Platform strategy that ladders into Gusto’s broader Tax strategy, bringing clarity to ambiguous problem spaces and guiding day-to-day decisions around prioritization, sequencing, and tradeoffs
• Partner closely with Engineering, Compliance, Legal, CX, Data Science, and Product teams to align priorities, unblock dependencies, and drive adoption of shared platform capabilities. Translate between platform work and customer and business outcomes to help engineering teams understand impact and help stakeholders understand the value and tradeoffs of platform investments
• Tie platform initiatives to customer outcomes by using data, domain expertise, and partner input to prioritize work that improves accuracy, timeliness, trust, and operational reliability
• Advocate for durable, correct, and scalable solutions while maintaining momentum through incremental delivery, thoughtful sequencing, and clear success metrics

Requirements:

• 8+ years of product management experience, including meaningful ownership of platform teams, strategy and multi-year initiatives that created leverage across multiple teams or product areas
• Demonstrated success operating in complex, multi-product environments with cross-team dependencies and internal platform customers
• Strong system-level thinking and product judgment, with the ability to navigate ambiguity, make hard tradeoffs, and drive clarity without relying on consensus
• Experience evolving or modernizing critical systems over time, balancing short-term delivery with long-term platform health and risk reduction
• Comfort working in regulated or compliance-sensitive domains such as payroll tax, fintech, HR, or legal tech, with a deep appreciation for accuracy, auditability, and customer trust
• Proven ability to partner closely with engineering teams and translate between platform decisions, customer impact, and business outcomes
• A strong POV on building products in the age of AI; experience building AI-driven features is a big bonus