Remote Customer Service Team Leader

Talentoma is seeking a Remote Customer Service Team Leader who supervises customer support representatives, drives performance improvements, and ensures exceptional service delivery across customer interactions. The role involves leading and coaching team members, monitoring performance metrics, and resolving escalated customer concerns.

Responsibilities:

• Lead and coach customer service team members
• Monitor performance metrics and KPIs
• Provide feedback and performance support
• Resolve escalated customer concerns
• Support workforce planning activities
• Promote service excellence initiatives

Requirements:

• Strong coaching and mentoring abilities
• Excellent communication skills
• Performance management experience
• Ability to lead remote teams
• Customer service leadership experience preferred