HEALTH CARE IT HELP DESK - PROJECT MANAGER

OCHIN, Inc. is a nonprofit leader in health care innovation, dedicated to improving access and care for underserved communities. They are seeking a Health Care IT Help Desk Project Manager to drive project execution, manage resources, and collaborate with cross-functional teams to enhance healthcare IT solutions. This role involves leading projects from initiation to completion while ensuring effective communication and alignment with organizational goals.

Responsibilities:

• Lead cross-functional projects from initiation through completion, aligning timelines, priorities, and outcomes to organizational goals
• Manage resources and workload effectively by balancing competing priorities and ensuring timely and accurate delivery of project milestones
• Facilitate clear and impactful communication by tailoring messages to diverse audiences, facilitating alignment, providing project updates, and guiding stakeholders through project risks and decisions
• Collaborate across members, teams and vendors to resolve challenges proactively, foster mutual accountability, and ensure successful project outcomes
• Analyze and identify opportunities for improvement by optimizing processes, promoting best practices, and driving continuous improvement across teams, projects, and solutions
• Other duties as assigned

Requirements:

• Bachelor's degree preferred plus: Minimum of 5- years of experience in IT project management, technical solution with health care operations and improvements in a hospital setting or healthcare IT
• A minimum of minimum of 2,000+ hours leading and managing projects is REQUIRED
• Experiencing Managing a minimum of 15 - 20 project concurrently; overseeing scope, schedule, budget, and resources across multiple business units
• Produced executive dashboards and detailed status reports for leadership visibility
• Identified delivery bottlenecks and implemented corrective actions to improve outcomes
• PMP required
• Proven success in internal and external communication and relationship management with all levels from administrative to executive
• Prior to moving forward to the team interview, all candidates are required to complete a 50–60-minute competency assessment
• Experience with EHR front end workflows, billing, rev cycle, process improvements, interoperability and training highly desired
• Certified ScrumMaster CSM preferred
• Epic certification or healthcare-related credentials (e.g. Lean, Six Sigma) are a plus but not required
• (Candidates with Epic experience will be given priority)